Frequently asked questions
General
The manufacturing location varies by product. We manufacture in China, Mexico, Cambodia, and Vietnam. Please refer to the specific product details for more information.
At any retail or wholesale distributor in our Where to Buy section. Vanities and shower doors are not able to be purchased directly by a consumer.
Contractors or designers interested in ordering product in large quantities may inquire about setting up an account. For single orders or smaller projects, we can provide the best service to you if you work with one of our wholesale distributors.
Under California’s Proposition 65, The Safe Drinking Water and Toxic Enforcement Act of 1986, businesses selling products to California consumers are required to provide specified warnings as to a product containing any amount of nearly 1,000 listed chemicals that can be touched by the user’s hands unless the business can prove that the level is such that the chemical poses no significant risk of cancer and, for some chemicals, is less than 1/1,000 of a “no observable effect level.” Companies who do not provide warnings are subject to enforcement lawsuits by California residents seeking injunctions and penalties of up to $2,500 for every unit sold. They need not prove, and never do prove, that anybody was caused any damage by the product. We have never heard of a person sustaining cancer or reproductive harm as a result of using any of our products. Accordingly, we believe it is highly probable that the exposures, if any, are far below the no significant risk level and no observable effect level divided by 1,000. However, developing and presenting the scientific evidence and testimony a business needs to prove the level of exposure can cost between many hundreds of thousands of dollars and millions of dollars in legal costs. Accordingly, in order to keep our product costs at a minimal level and prevent this expensive litigation, we place the warning on each of our products that we believe contains a listed chemical, even though it is probable that the level of exposure is sufficiently low that no harm is caused.
No, purchases can only be made through our authorized partners.
Our products are available at major big-box retailers, plumbing showrooms, and online.
We do not recommend specific installers, but many of our local partners can provide installation services.
We do not offer installation services, but many of our local partners can assist with installations or recommendations for installers.
Vanities
At this time, we do not manufacture any filler strips for our vanities.
Stain is available in pen form for the touching up of minor scratches, dents, and flaws. We do not carry stain in larger containers.
The stain used on our vanities is a custom stain mixed by our factories. Unfortunately, our stains are not available for purchase.
All commercial grade finishes contain some levels of formaldehyde. Foremost vanities meet or exceed CARB-2 requirements implemented by the state of California.
MDF, or Medium Density Fiberboard, is an engineered wood product.
No, the vanity combos only come with backsplashes.
We are starting to add this into our new collections that are launching in 2025.
Stone tops are screwed to the vanity using wooden blocks. Cultured Marble and VC tops, are not currently attached when shipped.
Handle hole drillings will vary based on collection. Typically, most products are between 3-1/2 to 4” for the hole and hardware placement. Please check the product spec sheet.
We offer collections that include two sets of hardware finishes. Reference the product description for available options.
Shower Doors
No, the WAMM® program covers most issues due to installation issues.
Most shower doors, H2OFF is applied to one side of the glass. There are a few products that require the door panel to be flipped around for desired configuration. These panels will be treated on both sides.
We offer four glass thickness:
Marina® 3/8” / Lagoon® 5/16” / Cove ¼” / Tides Varies by glass type
For safety and by law, swing doors need to swing outward at minimum. Most shower doors can be installed for left or right swing open. Reference the product description for installation options for each door.
It is recommended to use a squeegee after each use to keep the glass as blemish free and looking like new. Reference your shower door Installation Manual for cleaning recommendations.
The height and width of the finished opening is needed to choose a shower door size.
JETCOAT® SHOWER WALLS
We do not currently have a program that would build upon the shower wall systems.
Shower walls should be cleaned regularly with a nonabrasive all-purpose household cleaner or window cleaner. Always test your cleaning solution on an inconspicuous area before applying to the entire surface. A thin layer of wax could be applied to the surface of wall panel after cleaning process.
JETCOAT® shower wall panels are constructed with interlocking technology offering a fast, waterproof installation with a smooth, flawless finish, making setup simple and efficient.
Yes however, the installation concept would need to be considered. Vertical panel installation would need to pair with vertical panels; horizontal panel system would need to pair with horizontal panels. Additionally, not all edges have interlocking edges.
Shower wall panels are approx. 5/32”
Vitreous China - Toilets
Contrac & Craft+Main have several instruction videos on YouTube including How to install a replacement fill valve.
Contrac & Craft+Main have several instruction videos on YouTube including How to adjust a fill valve.
ontrac & Craft+Main have several instruction videos on YouTube including How to replace a flapper.
Toilets
No.
Most seats are standard sizes.