Warranty & CARE Information

WARRANTY INFORMATION

BATHROOM FURNITURE WARRANTY & CARE

Bath Furniture Warranty

WARRANTY REGISTRATION

To receive warranty coverage for your purchase, you must complete the warranty registration form found on our website within 30 days of purchase, or provide valid proof of purchase detailing the date and location of your purchase.

U.S. CUSTOMERS: www.craftandmain.com/warranty

CANADIAN CUSTOMERS: www.craftandmain.ca/179-2

CUSTOMER SERVICE

Your new CRAFT + MAIN® furniture is constructed using only the finest materials and captures the essence of timeless beauty and style.

Should you have any questions about your furniture, we would like to address the concern quickly. Our trained staff is ready to help you with quick, efficient service.

U.S. CUSTOMERS: 1-888-620-3667

customerservice.us@fgi-industries.com

www.craftandmain.com

CANADIAN CUSTOMERS: 1-888-256-7551

customerservice.cdn@fgi-industries.com

www.craftandmain.ca

LIMITED WARRANTY

CRAFT + MAIN® products are covered by the FGI Industries, Ltd. 1 year limited warranty, which is as follows:

We warrant our products to be free from defects in material or workmanship for a period of 1 year from the date of delivery.

These warranties are made to the original purchaser and are limited to the repair or exchange of any parts that prove defective under normal use during the warranty period.

These warranties do not apply where products have been improperly stored or improperly installed, misused, abused, or modified in any way. They do not cover the costs of removing warranted material or the installation of replacement material.

These warranties are the sole warranties of FGI Industries, Ltd., and in lieu of all other warranties, express or implied, including any implied warranties of merchantability and fitness for a particular use. Labor charges for removal of or installation of warranted material as well as incidental or consequential damages are excluded. We do not assume for us any other liability in connection with the sale of our product.

HOW TO KEEP YOUR FURNITURE LOOKING BEAUTIFUL

Quality wood furniture is a significant investment expected to last for generations. To maintain its beauty and help it last, wood furniture needs the right care. Your new CRAFT + MAIN® furniture is finished with two to three coats of lacquer for extra depth and long-lasting durability. The sheen, or gloss, of the finish ranges from high to low, depending on the piece or collection. The finish protects the wood and adds to its beauty. No finish is totally indestructible, but with regular care, the finish will last much longer, providing years of enjoyment to you.

To protect and care for your furniture, we suggest the following:

  • Avoid placing your CRAFT + MAIN® furniture in direct sunlight, as sunlight causes fading.
  • Clean up spills immediately. Use a blotting rather than a wiping action. Water left over a long period of time will cause white spots in the finish. Alcohol, perfume, after-shave and medications can cause severe finish damage.

 

CLEANING AND POLISHING YOUR FURNITURE

We recommend dusting frequently with a clean, soft, dry, lint-free cloth. Clean the surface by rubbing in the direction of the grain. We recommend polishing your furniture approximately every six months, using a clean, soft, lint-free cloth and rubbing the polish in the direction of the grain.

 

WHAT FURNITURE CARE PRODUCTS DO WE RECOMMEND?

We recommend polishes that contain detergents, emulsifiers and mineral oil. The detergents clean dirt from the furniture, the emulsifiers give it body to clean and last longer and the mineral oil is left behind as a barrier for dirt and moisture that could harm finishes. There’s no grit to harm the finish, no wax to build up and no silicone to raise the sheen and act as a barrier for touch-up and refinishing.

 

SINK CARE AND MAINTENANCE

Clean the surfaces with mild soap and warm water. Then dry with a soft cloth. Clean up spills immediately. Do not use products that contain lemon, vinegar or other acids. Using this type of cleaning process will cause the finish to dull.

 

CLEANING GLASS MIRRORS

Ammonia or vinegar based cleaners can damage mirrors. We recommend a solution of 50% water and 50% isopropyl alcohol for mirror cleaning.

LED MIRRORS

WARRANTY REGISTRATION

To receive warranty coverage for your purchase, you must complete the warranty registration form found on our website within 30 days of purchase, or provide valid proof of purchase detailing the date and location of your purchase.

U.S. CUSTOMERS: www.craftandmain.com/warranty

CANADIAN CUSTOMERS: www.craftandmain.ca/179-2

 

CUSTOMER SERVICE

U.S. CUSTOMERS: 1-888-620-3667

Monday – Friday, 7:00 a.m. – 5:00 p.m., CT

www.craftandmain.com | customerservice.us@fgi-industries.com

CANADIAN CUSTOMERS: 1-888-256-7551

Monday – Friday, 8:00 a.m. – 5:00 p.m., ET

www.craftandmain.ca | customerservice.cdn@fgi-industries.com

 

LIMITED WARRANTY

CRAFT + MAIN® products are covered by the FGI Industries, Ltd. 1 year limited warranty, which is as follows:

FGI Industries, Ltd. warrants its products to be free from defects in material or workmanship for 1 year from the date of purchase of the product by the original purchaser.

If inspection of this product, within 1 year after its initial purchase, confirms that it is defective in materials or workmanship, FGI Industries, Ltd. will repair or at its option, exchange the product for a similar model. FGI Industries, Ltd. provides no warranties or guarantees beyond those in this limited warranty.

This limited warranty applies only to the original purchaser and installation of these products. All de-installation and re-installation and transportation costs or charges incidental to warranty services are to be borne by the owner. In no event will FGI Industries, Ltd. be liable for the cost of repair or replacement of any installation materials, including but not limited to, tiles, marble etc. FGI Industries, Ltd. will not be responsible for and this warranty does not cover and specifically excludes any liability to the purchaser or any third party for consequential or incidental damages, all of which are hereby expressly disclaimed, or the extension beyond the duration of this warranty of any implied warranties, including those of merchantability or fitness for an intended purpose.

This warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to ensure local code compliance before installation.

This warranty is void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident, or other damages; if it was not installed in accordance with FGI Industries, Ltd. instructions; or if it has been modified in a manner inconsistent with the product as shipped by FGI Industries, Ltd.

This Warranty excludes the following:

  1. Replacement of discolored or damaged parts as a result of strong cleaning or disinfecting chemicals.
  2. Damage to, or malfunction of the unit resulting from improper installation, negligence, misuse, abuse or tampering by an unauthorized repair personnel.
  3. Under no circumstances will FGI Industries, Ltd. be held liable for any loss or damage directly, consequentially or incidentally arising out of the misuse of, or inability to use this product.
  4. Damage or loss resulting from electrical surges, electrical outages, lightning strikes or other acts are not covered by this warranty.
  5. The owner hereby releases FGI Industries, Ltd. from any or all claims against damages to the property or the product resulting from misuse, improper installation, inadequate maintenance, or exposure to extreme temperature, or strong chemicals.

Note: Some states or provinces do not allow the limitations on an implied warranty, and some states/provinces do not allow exclusions or limitations regarding incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state or province to province. No person is authorized to change, add to, or create any warranty or obligation other than that set forth herein. This warranty gives the original purchaser of this product specific legal rights, which may vary from state to state or from province to province. In some states or provinces, the exclusion or limitation of incidental or consequential damages is not allowed, so those exclusions may not apply to you.

SHOWER DOOR WARRANTY

Shower Door Warranty

WARRANTY

 
FGI Industries, Ltd. Shower Doors & Enclosures are warranted to be free of material defects in material and workmanship for the product’s lifetime for the original purchaser from date of purchase, subject to the limitations in this document. Original proof of purchase is required. FGI Industries, Ltd. will at its election, repair, replace or make appropriate adjustment where FGI Industries, Ltd.’s inspection discloses any such defects occurred through normal usage within warranty period.
 

LIMITATIONS

This warranty shall not apply due to any of the following:

  • Incorrect operation, breakage or damages caused by user’s fault, carelessness, abuse, misuse, misapplication, improper maintenance, alteration or modification of the unit, scratches caused by normal use and discoloration caused by the use of non-recommended cleaning products, fire, or any other casualty.
  • Impact of foreign objects, fire, earthquake, flood, lightening, hurricane, tornado, windstorm or other natural catastrophes.
  • Damage caused by movement, distortion, cracking or settling of the wall substrate, building structure and/or foundation
  • Any other cause not involving manufacturing defects in the product supplied by CRAFT + MAIN™

Damages due to improper handling, installation or maintenance are not considered manufacturing defects and are not covered by this warranty. Original proof of purchase is required when requesting replacement pieces. A photograph of the affected part may be requested to honor the warranty claim. All warranties are extended to the original purchaser only.

This limited lifetime warranty covers use in a private residential, owner occupied building for non-commercial purposes only and does not apply to commercial use. Commercial installations shall have a limited warranty of 1 year. Commercial installations include any other building (other than a residence), including any building used for rental, commercial or business purposes.

Please follow all installation, care and maintenance instructions included with your purchase. Improper care will void the warranty. It remains the customer’s responsibility for freight and packing charges to and from our facility for any warranty repairs or replacement. Please be sure to provide all pertinent information regarding your claim including a complete description of the problem, the product, model number, color, finish, the place and date of purchase. Also include your original purchase receipt.

 

FRAMES & GLASS

 
We warranty Shower doors and Enclosures frames (for Brushed Nickel, Silver, Oil Rubbed Bronze finishes only) and glass to be free from material manufacturing defects to the original purchaser for the lifetime of the original purchaser. Warranty for Matte Black finish shall be limited to two (2) years. All warranty replacements will be in the original style and color if available or a similar color and style if the original has been discontinued, or is not available. If you have any questions or concerns about our product or the warranty program, please call the numbers provided
 

DISCLAIMER of LIABILITY

 
CRAFT + MAIN™ assumes no liability for improper assembly or installation of this product. FGI Industries, Ltd. Customer Service: 1-888-620-3667Warranty is valid within the United States and Canada only. This is the FGI Industries, Ltd. exclusive written warranty for these products.
JETCOAT SHOWER WALL SYSTEM WARRANTY

Jetcoat® Shower Wall System Warranty

FGI Industries, Ltd. warrants to the original purchaser that this JETCOAT® Shower Wall System will be free of manufacturing defects, which affect its performance as a bathing or showering fixture, under the following conditions and subject to the limitations contained in the “Remedies” and “Warranty Limitations” sections.
 
The Limited Warranty applies for 10 years from the date of purchase if the fixture is used in a residential owner-occupied building for non-commercial purposes; or for 2 years from the date of purchase if it is used in any other building, including any building used for rental, commercial, or business purposes.
  • This Limited Warranty is void if the fixture is not installed in accordance with the installation instructions supplied by JETCOAT®, or local building codes and ordinances, or if the care and cleaning instructions supplied by JETCOAT® are not followed.
  • This Limited Warranty is also void if the fixture is moved from the location of its initial installation, or is subjected to accident, abuse, or misuse.
  • The Limited Warranty excludes normal wear and tear, and does not cover damage that can be repaired by following the Scratch Removal Instructions.
  • This Limited Warranty shall be void unless any failure or non-conformance is discovered before the expiration of this warranty, and is reported to FGI Industries, Ltd., in writing, accompanied by the original proof of purchase, within 30 days of discovery.

REMEDIES

The original purchaser’s remedy under this Limited Warranty is limited to the repair, replacement, or refund of the purchase price of the fixture, at FGI Industries, Ltd.’s sole option, of any part of the fixture which has failed or does not conform to the manufacturer’s specifications.
In no event shall FGI Industries, Ltd. be liable for lost profits, loss of use, incidental, special or consequential damages including, but not limited to, damage to or loss of use of the building or its contents, arising out of any defect in the fixture; nor shall FGI Industries, Ltd. be liable for any amount in excess of the original purchase price of the fixture.
FGI Industries, Ltd. reserves the right to require the return, at purchaser’s expense, of the damaged fixture for repair or exchange before providing services under this Limited Warranty. If FGI Industries, Ltd. elects to replace the fixture, its obligation is limited to supplying a replacement unit or component part of comparable size and style, and does not include the cost of removal, installation, or transportation, which must be borne by the purchaser.
Replacement parts provided under this Limited Warranty are warranted for the remainder of the original warranty period applicable to the fixture, as if such parts were original components of that fixture.
 

WARRANTY LIMITATIONS

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. FGI INDUSTRIES, LTD. DISCLAIMS ANY AND ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations of incidental or consequential damages, so the above limitations and exclusions may not apply to you. In such states, FGI Industries, Ltd.’s liability shall be limited to the extent permitted by state law. ANY IMPLIED WARRANTIES ARISING BY WAY OF STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION AND IN SCOPE OF COVERAGE TO THE TERMS OF THIS LIMITED WARRANTY, UNLESS A SHORTER PERIOD IS ALLOWED BY LAW.
 

DISCLAIMER OF LIABILITY

FGI Industries, Ltd. Customer Service: 1-888-620-3667Warranty is valid within the United States and Canada only. This is the FGI Industries, Ltd. exclusive written warranty for these products.
WAMM® - We All Make Mistakes Warranty

WAMM® – We All Make Mistakes Warranty

WAMM®: We All Make Mistakes!
 
Cut the header just a bit too short? Things happen. We understand.
 
With our pledge to superior customer service for all of your shower enclosure needs, we offer the WAMM® program. Make a mistake and give us a call. Offer applies to head rails, bottom tracks, and thresholds that have been cut incorrectly. Our customer service team will work with you to resolve your issues.
Contact us at: customerservice.us@FGI-Industries.com or 888.620.3667
 
Offer applies to a one-time replacement per customer per installation.
H2OFF® Clean Glass Technology Warranty

H2OFF® Clean Glass Technology Warranty

H2OFF® Clean Glass Technology – H2OFF® is a polymer that bonds to the glass. It is applied to the inside surface of all MARINA™, LAGOON™, COVE Collection tub and shower doors. There is no additional charge for this feature. It is not available for the TIDES™ Collection.
 
H2OFF® makes cleaning the shower glass much easier and protects it from harmful contaminants that can otherwise damage the surface. Consumers should be advised to clean H2OFF® protected shower glass with a soft cloth or sponge. For best results, the consumer should squeegee the enclosure dry after each use.
SHOWER BASES WARRANTY

Shower Bases Warranty

FGI Industries, Ltd. warrants to the original purchaser that this CRAFT + MAIN™ Shower Base will be free of manufacturing defects, which affect its performance as a bathing or showering fixture, under the following conditions and subject to the limitations contained in the “Remedies” and “Warranty Limitations” sections.
 
The Limited Warranty applies for 5 years from the date of purchase if the fixture is used in a residential owner-occupied building for non-commercial purposes; or for 2 years from the date of purchase if it is used in any other building, including any building used for rental, commercial, or business purposes.
  • This Limited Warranty is void if the fixture is not installed in accordance with the installation instructions supplied by CRAFT + MAIN™, or local building codes and ordinances, or if the care and cleaning instructions supplied by CRAFT + MAIN™ are not followed.
  • This Limited Warranty is also void if the fixture is moved from the location of its initial installation, or is subjected to accident, abuse, or misuse.
  • The Limited Warranty excludes normal wear and tear, and does not cover damage that can be repaired by following the Scratch Removal Instructions.
  • This Limited Warranty shall be void unless any failure or non-conformance is discovered before the expiration of this warranty, and is reported to FGI Industries, Ltd., in writing, accompanied by the original proof of purchase, within 30 days of discovery.

REMEDIES

The original purchaser’s remedy under this Limited Warranty is limited to the repair, replacement, or refund of the purchase price of the fixture, at FGI Industries, Ltd.’s sole option, of any part of the fixture which has failed or does not conform to the manufacturer’s specifications.

In no event shall FGI Industries, Ltd. be liable for lost profits, loss of use, incidental, special or consequential damages including, but not limited to, damage to or loss of use of the building or its contents, arising out of any defect in the fixture; nor shall FGI Industries, Ltd. be liable for any amount in excess of the original purchase price of the fixture.

FGI Industries, Ltd. reserves the right to require the return, at purchaser’s expense, of the damaged fixture for repair or exchange before providing services under this Limited Warranty. If FGI Industries, Ltd. elects to replace the fixture, its obligation is limited to supplying a replacement unit or component part of comparable size and style, and does not include the cost of removal, installation, or transportation, which must be borne by the purchaser.

Replacement parts provided under this Limited Warranty are warranted for the remainder of the original warranty period applicable to the fixture, as if such parts were original components of that fixture.

WARRANTY LIMITATIONS

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. FGI INDUSTRIES, LTD. DISCLAIMS ANY AND ALL LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations of incidental or consequential damages, so the above limitations and exclusions may not apply to you. In such states, FGI INDUSTRIES, LTD.’s liability shall be limited to the extent permitted by state law. ANY IMPLIED WARRANTIES ARISING BY WAY OF STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION AND IN SCOPE OF COVERAGE TO THE TERMS OF THIS LIMITED WARRANTY, UNLESS A SHORTER PERIOD IS ALLOWED BY LAW.

 
© 2022 FGI Industries, Ltd. | CRAFT + MAIN™, WAMM®, We All Make Mistakes®, MARINA™, LAGOON™, TIDES™, Jetcoat® and logo designs are trademarks or registered trademarks of FGI Industries, Ltd.